General terms and conditions

Provider

Business name: Geni loci s.r.o.
Legal form: Ltd.
Address: Palackého 7/87, 911 01 Trenčín

Establishment: Guesthouse Branecký, Palackého 7/87, Trenčín
IČO: 52791076
entry in the Commercial Register: Okresný súd Trenčín, section: Sro, insert number: 39500 / R
(hereinafter referred to as the "Provider")

issues, with effect from 1 January 2021, the following business conditions for the provision of services on the website www.branecky.sk (hereinafter referred to as the “Business Conditions”):

Article I - Introductory provisions

1. The business conditions apply to every person who accesses the website www.branecky.sk and uses them (hereinafter referred to as the "User").
2. The Business Terms and Conditions govern the rights and obligations of the contracting parties arising from the contract for the provision of services on the website www.branecky.sk, concluded between the Provider and the User, the subject of which is the use of services on the website www.branecky.sk. In the event that the User does not agree with the observance of the Business Conditions, he may not use the services on the website www.branecky.sk.
3. The use of information, photographs or any graphic displays on the website www.branecky.sk is subject to the Business Conditions.
4. The data and information provided on the website www.branecky.sk are informative and do not have a binding character. The Provider does not bear any responsibility for possible attack of information provided on the website www.branecky.sk by computer viruses.

Article II - Rights and obligations of the User and the Provider

1. The User confirms that he has read the Business Terms and Conditions, agrees with them and undertakes to comply with them.
2. The User is entitled to use the website www.branecky.sk only for his personal use or for the purpose of concluding a legal relationship with the Provider.
3. Texts, photographs and other graphic elements used on the website www.branecky.sk are protected by copyright and other legal regulations relating to industrial property. The User may not copy, reproduce, distribute, modify or otherwise publicly distribute them without the prior written consent of the Provider.
4. The Provider undertakes to maintain the confidentiality of the information and personal data obtained in this way, except in cases where it is obliged to inform third parties (especially law enforcement authorities) about such information or personal data in accordance with the applicable legislation.
5. The User undertakes to pay the Provider the price of the ordered services in the required amount and at the required date and time.
6. The Provider shall not be liable for any damages incurred in connection with the unauthorized use or misuse of the www.branecky.sk website, in connection with their failure, delay in transmission, infection by computer viruses or other failure.

Article III - Procedure for concluding a contract for the provision of services, payment terms

1. If the User is interested in ordering the Provider's services, the User fills in the reservation form in the reservation system and / or the contact form and / or orders the services via electronic mail (e-mail). The User is obliged to fill in all required data properly in the reservation and / or in the contact form. The User is obliged to state the text of the order in the contact form and / or in the text of the e-mail. The reservation and contact form are published on the website www.branecky.sk.
2. The User shall send the Order to the Provider via the Internet via the completed reservation and / or contact form and / or e-mail. Delivery of such an order to the Provider is considered a proposal for the conclusion of a contract for the provision of services between the Provider and the User.
3. The Provider undertakes to provide and secure services to the extent that it offers them in real time in the reservation system.
4. The displayed rooms and capacities are available and adjusted in real time by the Provider. However, by generating reservations from several reservation systems at the same time, a situation may occasionally arise when the accommodation that the customer has booked in the system will no longer be available. In such a case, the Provider undertakes to provide the Client with accommodation in rooms of the same standard. If this is not possible or the User does not agree with the offered compensation, the User is entitled to a 100% refund of the paid deposit without the possibility of applying the cancellation conditions of the Provider.
5. During the stay, the user is entitled only to services that he has duly marked in the reservation system and paid in full. All stay packages and accommodation with breakfast are tied only to fixed beds and in case of accommodation on extra bed it is necessary that additional services (accommodation on extra bed, half board, etc.) are properly supplemented when booking additional services by the customer in the number of nights. . Otherwise, the User cannot claim these services and in case of use, their price will be added to the User's account of the User additionally during the stay or on leaving the hotel.
6. When booking additional services, the User is only entitled to provide the number of services that he has properly booked. The decisive factor in this case is the confirmation of the reservation, which the online reservation system generates automatically in the 3rd step of the reservation for both the Provider and the User. The user is at any time entitled to additional additions to the reservation and extension of the reserved services even after the reservation has been made.
7. Services offered on the hotel's website can be paid for by bank transfer, credit card or advance invoice.
8. When choosing to pay by credit / debit card, the condition for confirming a binding reservation of services is the payment of a deposit in the amount of 100% of the price of the ordered services, which are generated by the reservation system when booking.
9. When choosing to pay by bank transfer to the hotel's account, the condition for confirming a binding reservation of services is the payment of a deposit of 100% of the price of the ordered services, which are generated by the reservation system when booking.
10. When choosing a payment in the form of an advance invoice, it is necessary to pay 100% of the amount of the advance invoice no later than 6 working days before the start of the stay. For this reason, this method of payment can be used only in the case of purchasing min. 6 days before the start of the stay.
11. Payment details are provided on the advance invoice, or in the payment gateway for payment by credit / debit card, or by bank transfer.
12. If the User does not pay the deposit for the stay at the time of booking or within the specified period, the online booking of services is automatically canceled in full.
13. All payment fees are paid by the User
14. After payment of the full price of the stay, a confirmation of the reservation by the Provider will be issued to the User and sent to the e-mail address.

Article IV - Cancellation of the contract for the provision of services, cancellation conditions, refund

1. In case of cancellation of the already confirmed stay by the customer, the hotel is always entitled to compensation in the form of a cancellation fee.
2. If a deposit exceeding the cancellation fee has been sent to the hotel by the customer, the hotel undertakes to return the balance of the deposit after deducting the cancellation fee no later than 14 days after the cancellation notice.
3. When purchasing a gift voucher online or in person at the reception:
   • 7 days from the purchase of the gift voucher, the voucher can be canceled gift voucher free of charge
   • In case it is not possible to use the voucher until the validity date due to lack of capacity, the hotel may decide to extend the validity of the voucher max. 1 time. If the hotel decides that there are no grounds for extending the voucher, it may reject the extension request.
4. In case of cancellation of stays and stay packages:
   • 7- 4 days before arrival there is a 25% cancellation fee of the total price of the stay
   • 3 - 2 days before arrival there is a 50% cancellation fee of the total price of the sta
   • 24 hours before arrival, a 100% cancellation fee applies, i. the stay is paid in full
5. Special provisions
   • In case of voluntary, early departure of the guest from the hotel (shortening of the stay) without serious reason, the guest is not entitled to a refund for unused services.
   • In case of cancellation or shortening or non-occurrence of the guest's stay due to illness, death, natural disaster or severe accident, the client applies the charged cancellation fees through the relevant insurance company, if he has taken out travel insurance.
   • In case of a rare, acute cancellation of the stay by the hotel, which was caused by force majeure (unforeseen facts that are not caused in any way by the hotel's activities), the hotel is not obliged to return the deposit already paid and may instead offer the guest:
   • voucher for services in the value of the already paid deposit with the validity of max. 3 years from the cancellation of the stay,
   • A replacement reservation in another alternative period corresponding to the purchased stay during the next 3 years
   • In case of a unique, acute cancellation of the stay by the hotel less than 30 days before arrival, the hotel solves extraordinary events that would cause a possible cancellation of an already confirmed stay, by providing alternative accommodation in the area at the same level for additional payment for better accommodation. In case of non-acceptance of alternative accommodation by the customer, the hotel bears any compensation requested by the customer.

Article V - Alternative dispute resolution

1. The User has the right to ask the Provider for redress in case he feels that the Provider has violated his rights or has not settled the complaint to the satisfaction of the User. If the Provider responded to his request for redress of the violation of his consumer rights, or did not respond to his request for more than 30 days. The User may file a motion to initiate alternative dispute resolution of the subject of alternative dispute resolution (ADR entity) under Act 391/2015 Coll. . on alternative dispute resolution. According to §3 of Act 391/2015 Coll. ADR entities are bodies and authorized legal entities. The consumer has a right of choice between ADR entities. The User may submit the proposal in the manner specified pursuant to §12 of Act no. 391/2015 Coll
2. The list of ADR entities can be found on the website of the Ministry of Economy of the Slovak Republic - http://www.mhsr.sk/. Other important information on alternative dispute resolution for consumers is also published on this website
3. In the case of sale of goods or provision of services on the basis of a contract concluded at a distance or a contract concluded outside the Provider's premises, the User also has the right to contact the Provider with a request for redress (by e-mail to info@branecky.sk), if he is not satisfied with , by which the Provider handled his complaint or if he believes that the Provider has violated his rights. If the Provider responds to this request in a negative manner or does not respond to it within 30 days of its sending, the User has the right to file a motion to initiate alternative dispute resolution of the subject of alternative dispute resolution (hereinafter referred to as the ADR entity) pursuant to Act 391/2015 Coll. ARS subjects are bodies and authorized legal entities according to §3 of Act 391/2015 Coll. The consumer may submit the proposal in the manner specified pursuant to §12 of Act 391/2015 Coll. The consumer can also submit a proposal through the RSO alternative dispute resolution platform, which is available online at http://ec.europa.eu/consumers/odr/.
4. Only disputes arising from the contract between the Provider and the User and disputes related to this contract can be resolved in the form of ADR, with the exception of disputes pursuant to Art. §1 par. 4 of Act no. 391/2015 Coll. and disputes whose value does not exceed € 20. A proposal to initiate ADR is submitted to the ADR entity pursuant to Art. §3 of the cited law, with the help of a dedicated platform or form. The ARS entity may require the User to pay a fee for starting the ARS, however, up to a maximum of € 5 with VAT. If several entities are competent at the ADR, the User has the right to choose which of them to submit a proposal to. In addition to ADR, the consumer has the right to apply to the competent general or arbitral tribunal.

Article VI - Protection of personal data - Information obligation of the controller
Information on Privacy can be found here.

Article VII - Final provisions
The Business Terms and Conditions shall take effect against the User on the day of use of the services of the website www.strehova.sk by the User.

Business conditions are modified, issued and changed exclusively by the Provider.

The User declares that he has read the Business Conditions and fills in and sends a reservation and / or contact form and / or e-mail in order to use the Provider's services listed on the website www.branecky.sk as a sign of consent to their content.